Cancellations Policy

Any cancellation you wish to make should be initiated by telephone to +44 7983 023753 or by email to Please do not trust to other methods such as Facebook, Twitter or conventional (snail) mail as these methods are not monitored as closely. We will acknowledge your cancellation by email.

In most cases you will be eligible to receive a full or partial refund depending upon:

  • your cancellation reason;
  • how much notice we receive of your changing plans;
  • the effort and resources already expended in creating a bespoke experience for you;
  • any unrecoverable charges made by third-party suppliers. is not responsible for incidental expenses incurred by you.

Feel free to contact us if you need to discuss any aspect of our cancellation policy.